Frequently Asked Questions (FAQs)

Ordering and Payment

How can I place an order on

To place an order, simply search for the medication you need using our search bar, select the desired quantity and dosage, then click ‘Add to Cart’. Review your cart and proceed to checkout. Fill in the required information and complete the payment process.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, and American Express) and various cryptocurrencies (Bitcoin and Ethereum) as payment methods.

Is it safe to use my credit card on your website?

Yes, we use SSL encryption to ensure the security of your personal and payment information. We also follow industry-standard practises and have implemented robust security measures to protect your data.

Shipping and delivery

What are the shipping options?

We offer two shipping options: standard and express. Standard shipping typically takes 10–18 business days, while express shipping takes 5–9 business days. Please note that shipping times may vary depending on your location and customs processing times.

Do you ship internationally?

Yes, we ship our products worldwide. However, please note that some countries may have import restrictions on certain medications. It is your responsibility to check your country’s regulations before placing an order.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order by entering the tracking number on the respective shipping carrier’s website.

Returns and refunds

What is your return policy?

If you are not satisfied with your order, you may return it within 30 days of receipt for a full refund. Please note that the product must be unopened and in its original packaging. Contact our customer support team for further assistance.

What if my order is damaged or incorrect?

If you receive a damaged or incorrect order, please contact our customer support team immediately. We will work to resolve the issue promptly and may offer a replacement, refund, or store credit, depending on the situation.

Prescriptions and medications

Do I need a prescription to order medication?

Some medications on our website require a valid prescription from a licenced healthcare professional. If a prescription is required, it will be clearly indicated on the product page. You can upload your prescription during the checkout process.

How do I know the medications are authentic and safe?

We source our medications from reputable manufacturers and suppliers, ensuring their quality and authenticity. All medications are FDA-approved and adhere to the highest safety standards.

Privacy and security

How do you protect my personal information?

We take your privacy seriously and use SSL encryption to protect your personal information. We never share or sell your information to third parties. For more information, please review our privacy policy.

Do you store my credit card information?

No, we do not store your credit card information. Our secure payment gateway handles all payment processing, ensuring the confidentiality of your data.

Contact Us

How can I contact customer support?

For any questions or concerns, you can contact our customer support team through our Contact Us page. You can also reach us via email at or Whatsapp +91 70413 73143. Our team is available 24/7 to assist you with any inquiries.

Can I subscribe to your newsletter?

Yes, you can subscribe to our newsletter by entering your email address in the subscription box located at the bottom of our website. Subscribers receive updates on special offers, new products, and other important announcements.

Account Management

How do I create an account on

Creating an account is simple. Click the ‘Sign Up’ button at the top of our website and fill in the required information. You can also create an account during the checkout process.

How can I reset my password?

If you have forgotten your password or wish to reset it, click the ‘Forgot Password?’ link on the login page. Enter your email address, and we will send you a password reset link.

How do I update my personal information?

To update your personal information, log in to your account and navigate to the ‘Account Settings’ page. You can edit your information, such as your name, email address, and shipping address, as needed.